If your eSIM isn’t working, first check that it has been installed and turned on in your phone settings.
Make sure mobile data is enabled and that the eSIM is selected as your active data plan. In some destinations, you may also need to turn on data roaming.
It can also help to restart your phone after installing or activating the eSIM.
If it still isn’t working, contact Tripply support and let us know your destination, phone model, and what issue you’re seeing. A screenshot of your eSIM settings or error message can also help.